At Scarlet Thread, we are committed to providing fast and reliable shipping for all your orders. Please read the following information regarding our shipping process:
Shipping Timeline
- Minimum Delivery Time: Since our products are generally made-to-order, the minimum delivery time is 10-12 business days from the date of purchase.
- Maximum Delivery Time: The maximum delivery time for orders is 12-15 business days from the dispatch date, depending on your location.
Please note, delivery times may vary during peak seasons or due to unforeseen circumstances such as weather conditions or courier delays.
Shipping Charges
- Shipping charges will be calculated at checkout, based on your order size and delivery location.
- We offer free shipping on orders.
Order Processing
- All orders are processed Monday to Friday, excluding weekends and public holidays.
- As our products are made-to-order, the processing time may vary. Orders will be processed and shipped within 5-7 business days from the date of purchase.
- Orders placed after 2:00 PM IST may be processed the following business day.
Shipping Method
- We use trusted courier partners to ensure timely and safe delivery of your orders.
- Tracking information will be provided once your order has been dispatched. You can use this information to track your order status.
International Shipping
Currently, we only offer domestic shipping within India. We do not ship internationally at this time.
Shipping Address
- Please ensure your shipping address is correct before completing the order. If you need to make any changes, please contact us immediately after placing the order.
- Scarlet Thread is not responsible for any delays, non-deliveries, or issues arising from incorrect or incomplete address details.
Delayed Shipments
If your order is delayed beyond the expected delivery timeframe, please contact our customer service team at scarletthread2017@gmail.com. We will assist you in tracking the shipment and resolving any issues.
Returns & Exchanges
For information about our return and exchange policy, please refer to our Return Policy page.